I work at the Iowa Victim Service Call Center.
“So… a call center?”
I’ve heard this from friends, family, and people in general when I tell them about what I do. I can hear the tone in their voice - as if working in a call center automatically devalues my job. I won’t lie, I understand the hesitation. When I first applied for this position a little over a year ago, I imagined a dim[...]
We have added a great new addition to the Call Center! In an effort to ensure all victims have a comfortable and safe way to reach out for help, we have added a text line.
To use the text line individuals text ‘iowahelp’ to 20121. This text line is 24/7, 365 days a year with trained advocates to answer every text message. When individuals text in advocates will, depending on the individuals desires,[...]
According to the Walk Free Movement 45.8 million people are enslaved worldwide. Nearly 1 in 3 victims of slavery are children. Over half of victims of slavery are women and children. The National Human Trafficking Hotline has received 13,454 this year with 31 human trafficking cases being reported in Iowa.
The Advocates at the Iowa Domestic Violence & Victim Service Call Center are among the 8.3 million[...]
Families and friends of homicide victims experience a sudden traumatic, life changing loss. Homicide is not a normal, lifespan death or illness. It is a crime. Your loved one has been suddenly taken from you and now you must try to reorganize your life and go on.
Coping with a violent death is always difficult. Iowa Homicide & Other Violent Crimes programs were developed with the mission to ensure[...]
Since October 2015 we have received 4,862 incoming calls from victims. Not from one specific part of the state, not from one specific gender or ethnicity and not from one specific age group. Violence affects low and high income, all gender identities and ethnicities as well as the young and the old. Violence knows no boundaries. As advocates answering your phone call we want you to know the following things:
The end of May marks Iowa Domestic Violence Helpline’s 8th full month of being in operation! Since October of 2015, we have answered more than 8,000 incoming phone calls from across the state of Iowa.
Many of you may have noticed the addition of ‘& Crime Victim Call Center’ to our name and logo. We are excited to announce that we have expanded, allowing our advocates to serve even more crime[...]
The Office for Victims of Crime (OVC) promotes victims’ rights every April, honoring crime victims and those who advocate on their behalf, with the recognition of National Crime Victims’ Rights Week (NCVRW). This year’s theme – Serving Victims. Building Trust. Restoring Hope. – presents the opportunity to highlight the importance of providing needed services at the earliest stages of[...]
The countdown is on! Only six more days before Sexual Assault Awareness Month begins. What a great opportunity for us all to put our focus on such an important topic. Let’s all join together to recognize the strength and courage of sexual assault victims and survivors, partner with each other to make our resources stronger and focus energy in sexual assault prevention.
Let’s start with defining what sexual[...]
Below are a few statistics from the National Domestic Violence Helpline (www.thehotline.org):
- On average, 24 people per minute[...]
Do you have a teenager that is starting to explore the world of dating? If so, it is important for you to be aware and to educate them about teen dating violence. According to the National Health Information Center more than 1 in 10 teens, who have been on a date, have been physically abused by their boyfriend or girlfriend.
According to an article posted by Northwest Community Healthcare, teen dating violence is[...]
Working for the Iowa Domestic Violence Helpline has been a very rewarding, inspiring, and eye-opening opportunity for me. I can honestly say that I was blind to how prevalent domestic violence really is.
The training to become a Helpline Advocate was intensive and prepared me for the day we started taking calls. Something that I hold onto from my training is that being an advocate doesn’t stop[...]
The holiday season is upon us and most of us are busy with traditions, family gatherings and the joy that holidays bring. But for many, the holidays continue on as any other day; with an all-encompassing fear and feelings of isolation. Domestic violence doesn’t take a break for Thanksgiving, Christmas or any other holidays. It still persists for so many people.