About Us

The Call Center

Iowa Victim Service Call Center is a resource to victims and survivors of crime throughout all of Iowa.  With staff available 24 hours a day and 365 days a year, callers are given the full attention they deserve.  Since inception, we have received calls from victims and survivors of many crimes, including:  homicide, robbery, kidnapping, identity theft, hate crime, elder abuse, drunk driving, burglary, bullying, assault, arson, human trafficking, incest, sexual abuse as a child, sexual assault, child physical abuse, teen dating violence, domestic violence, and more.    

All staff at the Call Center undergo extensive training that includes many hours of face to face and interactive trainings with both the Iowa Coalition Against Domestic Violence and the Iowa Coalition Against Sexual Assault.  Staff also receive training from many of the culturally specific groups from around Iowa, increasing their awareness of differing cultures and assuring that every caller receives the support they need.  

Why do victims and survivors call Iowa Victim Service Call Center?  There are many answers to that question.  Some victims may call because they need to talk about the past hurt they have experienced.  Some callers may be searching for resources without wanting to disclose their personal information; the Call Center is completely confidential.  While some callers may be searching for assistance when calling law enforcement, they are also searching for that support.  Iowa Victim Service Call Center advocates can be that support that they may not have or may feel uncomfortable sharing with someone they know.

Not only can victims and survivors of crime call in, but so can concerned family members, friends and more.  The advocates are ready and able to help.  When a victim or survivor calls in, they can expect no fees and no judgement – just a listening, caring person. 

If you or someone you know is experiencing domestic violence, human trafficking, sexual violence, or any other crime, call the Iowa Victim Service Call Center at 1.800.770.1650 or text ‘iowahelp’ to 20121.  For more information on services, what to expect when you call, and more, visit www.survivorshelpline.org.  You can also find the Iowa Victim Service Call Center on Facebook and Twitter.