Client-Centered
Our clients come first. Meeting them where they are in their journey is a priority. We will always carry our mission forward.
About Us
About Us
One Phone Number to Serve Everyone
The Iowa Victim Service Call Center is proud to be a comprehensive resource for support and assistance in Iowa. Recognizing the need for a single point of access to vital services, we established a 24/7 call center dedicated to helping individuals facing abuse, crime, trauma, or any other challenge in our state.
We also know that confidentiality and anonymity are paramount. Callers can share as much or as little as they feel comfortable with, and they don’t even have to disclose their real names. The most important thing is reaching out and talking to someone who can help.
Sometimes, reaching out to talk is not about seeking immediate solutions but finding solace in sharing one’s thoughts and feelings. We understand the healing power of conversation, which is why our hotline is not solely for crises. Whether you’re grappling with overwhelming emotions, grappling with uncertainty, or simply in need of a listening ear, our advocates are here to provide compassionate support. Talking things through can be incredibly beneficial, offering a sense of relief, validation, and understanding. It allows individuals to process their experiences, gain perspective, and explore coping strategies. No matter the reason, know that you can reach out to us anytime, knowing that you will be heard without judgment and supported with empathy and care.
No matter the situation, our advocates are here, providing confidential and compassionate support whenever it’s needed.
You can reach our advocates by calling 1.800.770.1650. Additionally, we offer a text line for those who prefer to reach out via text message. Simply send IOWAHELP to 20121, and our advocates will be available to assist you 24/7.
Our History
The Iowa Victim Service Call Center officially launched on October 1, 2015, as the Iowa Domestic Violence Helpline, marking a significant milestone in the state’s commitment to supporting victims and survivors. Originating from the vision of the Iowa Attorney General’s Office, the Iowa Victim Service Call Center was established as a free and confidential resource, available around the clock, every day of the year, to offer help and solace to those in need.
Before its launch, meticulous groundwork was laid to ensure the call center’s efficacy and relevance. The Iowa Attorney General’s Crime Victim Assistance Division spearheaded a comprehensive study, assembling a dedicated committee to assess the needs of victims and survivors across the state. Upon thorough examination, the committee formulated essential recommendations, laying the groundwork for the inception of the Iowa Victim Service Call Center.
What initially commenced as a resource primarily catering to domestic violence victims swiftly evolved to encompass a broader spectrum of support. Today, now known as the Iowa Victim Service Call Center, we stand as a vital lifeline for survivors of domestic violence, sexual violence, human trafficking, homicide, elder abuse, other crimes, and traumatic life experiences. With an unwavering commitment to aiding any hurting individual, the Iowa Victim Service Call Center continues to adapt and expand its services to meet the evolving needs of the community.
From its first day onwards, we have remained steadfast in our dedication to serving those in distress. Staffed by compassionate advocates, the center has never closed its doors, ensuring that help is always within reach, 24 hours a day, 365 days a year. As we reflect on our journey thus far, we remain resolute in our mission to provide unwavering support and assistance to victims and survivors across the state of Iowa.
The Iowa Victim Service Call Center is a program operated by Family Crisis Centers. Learn more about Family Crisis Centers
Our Core Values
At the heart of our organization lie six core values that resonate through every action and decision we make. These values serve as our compass, steering us with clarity and purpose as we navigate through challenges, forge meaningful connections, and find innovative solutions. By embracing these core values each day, we not only define who we are as an organization but also illuminate the qualities that make our team truly exceptional.
Family
The greatest resource in carrying out our mission is our staff. Our work family positively supports each other and promotes self-care.
Integrity
Honesty, transparency, and accountability guide actions and decisions. Reliability preserves trust among clients and coworkers.
Resilience
The ability to adjust and push forward in times of great difficulty. Able to identify, validate, and address concerns.
Synergy
Working collectively through positive collaboration. Considerate of others and use time, talent, and treasure for the benefit of all.
Self-Awareness
Able to communicate personal limits and implement solutions. Positive contributor and empowered through a strong sense of role.