I work at the Iowa Victim Service Call Center.
“So… a call center?”
I’ve heard this from friends, family, and people in general when I tell them about what I do. I can hear the tone in their voice - as if working in a call center automatically devalues my job. I won’t lie, I understand the hesitation. When I first applied for this position a little over a year ago, I imagined a dim room hidden in a small, crowded office.
Call centers seem to have this negative stigma attached to them because we automatically think of telemarketers, insurance call[...]